This Privacy Policy outlines our practices regarding the collection, storage, use, processing, and disclosure of personal data that you agree to share with us when you access, use, or interact with our website at https://www.salhome.co or the mobile application ‘Salhome’ (together referred to as the “Platform”), or when you use the products or services offered by Salhome through the Platform (collectively, the “Services”).

The services provided by professionals (also referred to as “Salhome Partners”) via the Platform are referred to as “Professional Services.”

Our policy is designed to provide clear insights into how we handle your personal data, ensuring transparency in our privacy practices and guiding principles. We are committed to treating your personal data with the utmost care and respect and have developed this policy to guarantee the confidentiality and protection of your personal information.

This policy applies to both customers and professional service providers who use the Salhome application.

Please note that you will not be able to book services offered by Salhome unless you have clicked and accepted these terms.

Personal Data

We collect different types of personal information about users, including but not limited to:

1. Identity and Profile Data: Name, profile picture, gender, or similar identifiers.
2. Contact Data: Phone number, address, location.
3. Communication Data: Reviews, comments, chats with support, interactions with service professionals, and responses to user surveys and polls.
4. Payment Transaction Data and Account Information: Minimal portions of your credit or debit card information for transaction tracking, as provided to us by payment processors, and UPI IDs for facilitating payments.
5. Usage Data: Booking history, application usage patterns, clicks, time spent on the app, and demographic information.
6. Device Data: IP address, internet service provider, device type, number of visits to the application or website.

Collection of Personal and Usage Information

1. When you create a profile, provide feedback, make support requests, or participate in surveys.
2. Information about your mobile device or browser is automatically gathered when you use our application.
3. Usage behaviour is recorded, including login frequency, preferred services, time spent on the app, and use of cookies.

Use of Your Personal Data

1. After obtaining your consent, your personal data may be used for:

(i) Verifying credentials and managing account creation.

(ii) Providing customers with access to professional services offered by Salhome Partners.

(iii) Allowing Salhome Partners to offer services to customers.

(iv) Keeping you updated on new features, changes in terms, and policies.

(v) Offering a personalised experience based on your interests and trends.

(vi) Providing support to address your queries.

(vii) Facilitating online payments and maintaining transaction history.

(viii) Marketing and promotions.

(ix) Fulfilling legal obligations and complying with terms and policies.

2. By using our services and creating an account on our platform, you acknowledge and consent that we, our service professionals, associate partners, and affiliates may contact you via email, phone, or other methods to keep you informed about the services and their features.

3. You acknowledge that any information related to you, whether directly provided by you (through the services or otherwise), including personal correspondence like emails or instructions, may be collected and shared by us to deliver the services. This may involve sharing data with service professionals, vendors, social media platforms, third-party service providers, data storage and analytics providers, consultants, lawyers, auditors, and other entities within the Salhome group.

4. We may share your personal data without your consent when required by law, court orders, or government authorities. Such disclosures are made in good faith, believing they are necessary for enforcing this policy, the terms, or compliance with legal obligations.

Cookies

Cookies are small files stored on your device via your web browser to track user-specific information. They help provide a personalised experience by retaining information related to your preferences, advertisements, and interactions within the application. Please note that we do not control cookies stored by third parties.

Disclosure of Your Personal Data
1. If necessary, your personal data may be shared with third parties for the purposes outlined in Section 4 (“Use of Your Personal Data”), including:

a) Service providers to facilitate the delivery of professional services.

b) External third parties such as:

i) Vendors providing hosting, marketing, online payment support, and other related services.

ii) Vendors providing analytics services.

iii) Other registered users on the platform.

iv) Regulators and authorities as required by law.

2. We require all third parties to maintain the security of your personal data and comply with legal standards. They are not permitted to use your data for their own purposes and may only process it as per our instructions.

Controlling Your Personal Information

You are required to keep your information updated so that services can be provided in the best possible way. You can opt out of marketing and promotional emails, and the request will take up to 10 business days to process.

Account Deletion and Data Removal

You can request the deletion of your account and personal data by emailing us at support@salhome.co. It may take up to 10 business days to remove your data. Please note that once your account is deleted, you will lose access to all services. Some transaction data may be retained in accordance with applicable laws.

Grievance Redressal
For any complaints or queries related to policies or terms and conditions, please contact us at support@salhome.co.